Privacy Policy

Last Updated: January 29, 2026

At Winnerlab.ai ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and billing information when you create an account
• Store Data: URLs of stores you choose to monitor
• Communication Data: Information you provide when contacting our support team
• Payment Information: Payment and billing information processed through our secure payment processor (Paddle)

1.2 Automatically Collected Information

• Usage Data: Information about how you use our service, including features accessed, frequency of use, and performance data
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze usage patterns

1.3 Data We Collect About Stores

Our service monitors publicly available information from stores, including:

• Product information (names, descriptions, prices, images)
• Publicly available product availability data
• Store metadata (currency, region, theme information)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our monitoring and analytics services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send service-related notifications, updates, and marketing communications (with your consent)
• Analytics: To understand usage patterns and improve our service
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service (hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure (AWS/Cloudflare)

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account Data: Retained while your account is active and for 90 days after cancellation
• Store Monitoring Data: Retained for the duration of your subscription and up to 30 days after
• Payment Records: Retained as required by law (typically 7 years)

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing activities
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the chat widget in the bottom right corner of the page.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential functionality (authentication, security)
• Performance and analytics
• Marketing and personalization (with your consent)

You can control cookies through your browser settings, but disabling them may affect service functionality.

8. Third-Party Services

Our service integrates with third-party providers:

• Paddle: Payment processing (subject to Paddle's privacy policy)
• Amazon Web Services: Cloud infrastructure
• Cloudflare: Content delivery and security

We are not responsible for the privacy practices of these third parties.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us using the chat widget in the bottom right corner of the page, or visit https://winnerlab.ai.